Purchases, Delivery & Returns
Delivery Policy
Delivery times are estimates only. We do our best to work with you in arranging a convenient time. Company is not responsible for damages past the curb. A driver’s recommendation or assurance ability to drop without damage is no way a warranty against damage. Customer’s responsibility when requesting delivery beyond curb line includes cost of towing.
Delivery will be coordinated with the customer to best of our ability. The area must be clearly marked where delivery is to be placed. If no one is at home or jobsite at time of delivery, attempts will be made to place material where requested. Company is not liable or responsible for misplacement. We reserve the right to place material in separate location based on site conditions and are not responsible for damages past the curb line.
For COD (cash on delivery) deliveries, someone must be present, or other arrangements be made in advance. Additional delivery charges may apply if scheduled delivery time is missed by customer.
Problems and/or issues with products delivered are dealt with on a case by case basis but company must be notified of any and all problems or issues within 48 hours. It is soley the customer’s responsibility to report any problems in a timely fashion so that company may attempt to remedy issues if company determines it necessary. Any notification or reports of problems/issues beyond 48 hours will not be honored. If order was placed over phone without customer seeing materials at retail store site, customer accepts any and all responsibility for product delivered and accepts that any information relayed by employees is not a certification that material will match customer’s intention. If order was made in person at company retail store, it is soley the customer’s responsibility to view not only samples provided for viewing, but on-site product as well and accepts responsibility for purchase if customer chooses not to view on-site quantity of product – natural materials may vary in color, shape, texture and composition and any samples are a representative sample of such product. It is not company’s responsibility to remove unwanted product from customer property if request is made, and company will not under any circumstances accept any responsibility for damage beyond the curb in either the delivery or removal; should removal occur by company or others.
Loading Policy
Loading of materials on premises is done at customer’s own risk. We make every effort to load your vehicle with appropriate care, but cannot prevent scratches, dents or other mishaps because of loading heavy and awkward materials. We recommend making other arrangements if this is a concern. Bulk Stone, Mulch, Topsoil and Sands are loaded heavy. It is the customer’s responsibility to count items before leaving our stone yard. Shortage claims after leaving the yard will not be honored. Problems and/or issues with products once leaving the yard are dealt with on a case by case basis but company must be notified of any and all problems or issues within 48 hours. It is soley the customer’s responsibility to report any problems in a timely fashion so that company may attempt to remedy issues if company determines it necessary. Any notification or reports of problems/issues beyond 48 hours will not be honored.
Estimate/Quote Policy for Materials
We do not guarantee against errors in design or calculation. We offer estimates of quantities as an added service to assist our customers in their purchase. Crucial aspects of your job are out of our control.
If there is too much material, returns are subject to our Return Policy
If there is not enough material, efforts will be made to assist you in obtaining the correct amounts necessary, but purchases will be subject to standard prices, delivery charges, and delivery schedules.
We are not responsible for any lost time or expenses associated with such errors
No returns on Special Order and discontinued materials
Special Order & Return Policy
Special order of products are arranged as needed. Special order products require a 50% down payment which is not refundable if refused for reasons other than product defect. Time estimates of special ordered products are out of company’s control; however we will work with our suppliers to get your products to you as soon as possible.
15% restocking charge will apply to all returns. All returns must be accompanied by a receipt and must be in saleable condition, at our sole discretion. Plant material is not returnable. Bulk products are not returnable. Refunds will be issued in the same form they were paid for by or with store credit. Refunds by check will be refunded no sooner than 14 days after return.
Problems and/or issues with products delivered by company or once leaving the yard are dealt with on a case by case basis but company must be notified of any and all problems or issues within 48 hours. It is soley the customer’s responsibility to report any problems in a timely fashion so that company may attempt to remedy issues if company determines it necessary. Any notification or reports of problems/issues beyond 48 hours will not be honored.
Special Order products can not be returned
All accepted returns must be completed within 7 days of receipt
Plantings Policy
All original plantings, installed by company, are guaranteed by company for 1 year provided proper care is given i.e. water, fertilizer, etc. Proper care includes defense against deer, rabbits, animals, ect. Damage to plantings caused by nature/acts of god (i.e. heavy snow, fallen trees, structural damage, ect.), customer actions, or unforeseen situations to no fault by customer or company are not covered. Guarantee on sod for thirty (30) days only, assuming proper care is given i.e. water, fertilizer, etc.
Lawn Service & Landscape Service Policy
Company is committed to providing the highest quality services and products for your lawn, and landscape. If for any reason you are not satisfied with the services provided, Company will work with you until you are satisfied. In the event termination of a contract or service is made, company with abide by all laws in the state of New Jersey with regards to return of money for services paid for but not received as well as reasonable credit for most recent services of which are the reason for cancellation; according to agreements and/or contracts made between company and customer.
